Business Services
We follow the money. All of it.
It’s only natural to focus on the 20 percent of your customers that generate 80 percent of your revenue. But what about the rest of them?
That’s where Windham comes in. To help you scale to meet your growth and customer service requirements, we offer outbound sales assistance, contract renewal support, portfolio business improvements, customer retention, and growth solutions to attain your strategic goals.
Customer Care and Retention
Let’s face it. No one actually wants to call a call center. So we look for trends in call patterns and reasons, then find ways to proactively solve customers’ issues so they don’t have to call in the first place. And when they do, Windham wants to be sure we solve their problem and satisfy their request with the first call. Windham drives customer loyalty and increases lifetime value by making each interaction the best it can possibly be.
Accounts Receivable Management
Windham acts as a true extension of your billing services, credit, and accounts receivable groups by providing a dedicated portfolio servicing team knowledgeable of your company’s products, services, and customer needs. Through thoughtful process improvements and scaling to meet demand, we increase the effectiveness of your recovery efforts and turn debt into cash.
We manage the entire customer process including delinquencies, account management, billing, and cash application procedures. By focusing on and optimizing these operations, Windham can help you significantly increase efficiency while improving the customer experience to build loyalty and increase lifetime value.
Analytics
Analytics and segmentation modeling are vital to penetrating accounts efficiently and successfully. Windham uses proprietary, internally developed segmentation modeling to accurately direct accounts to their appropriate treatment strategies. This targeted approach delivers superior results and shortens the collection cycle to increase your ROI.
Compliance
Windham takes compliance seriously. We monitor calls to ensure we meet regulatory compliance requirements at the state and federal levels and take great care to protect personal identifiable information. We combine these results with focused client and internal performance audits to enhance our training curriculum and quality of service.