Insurance
Wherever your customer lifecycle is hurting, we can help.
Not sure where the pain is coming from? We can help with that, too.
Whether commercial or personal lines, Windham can deliver efficient and effective performance for property and casualty insurance companies in collections, claims, audits, and customer care. We help you get out in front of insurance customer care and recovery issues with an analytical approach that uncovers and manages the source of your customers’ frustrations and delinquencies while working to cure them and reduce their recurrence.
Customer Care and Retention
Each interaction matters. Ensuring your customers’ claims and benefits questions are answered quickly and correctly is paramount.
Windham deploys trained staff and state-of-the-art technology to drive efficiency and quality. We manage call spikes for heavy claims occurrences, augmenting your first notice of loss staff and driving customer satisfaction and the claims process.
Capabilities include:
- Premium Audit Appointment Setting
- First Party Delinquency Cure
- Customer Care
Accounts Receivable Management
You and our team have the same goals: recapture as much premium revenue as possible while managing the customer experience to increase loyalty and build a long-term relationship based on value. Windham’s business services team provides a level of knowledge with personal and commercial lines, including specialization in workers’ compensation, few companies can deliver. With over 15 years of insurance experience and process-oriented best practices, Windham delivers improvement and value from day one while working to drive continuous improvement and increased recoveries moving forward.
Capabilities include:
- Commercial Lines Collections
- Personal Lines Collections
- Specialization in Workers’ Compensation Premium Collections
Analytics
Analytics and segmentation modeling are vital to penetrating accounts efficiently and successfully. Windham uses proprietary, internally developed segmentation modeling to accurately direct accounts to their appropriate treatment strategies. This targeted approach delivers superior results and shortens the collection cycle to increase your ROI.
Compliance
In a highly regulated industry, compliance matters. Windham’s compliance program tracks changes in the industry to focus on policies and procedures, training, monitoring, and corrective action. Our data security effort ensures that we are compliant with ISO, FISMA, Payment Card Industry (PCI), NIST, and COBIT oversight.