Higher Education
You’re busy. We understand that.
Let us help make sure your students are enrolled, their paper work submitted, and their bills paid.
Windham believes student success begins by offering them a better service experience. We sit down with each office within your organization, discuss opportunities for improvement, and then develop a student contact center and/or accounts receivable management program tailor-made for your institution.
Why do over 250 higher education organizations trust Windham?
Our approach assists schools in retaining students to increase graduation rates, provide budgetary savings, and improve rankings. Windham helps streamline operations by giving you the expert staffing and proven strategies to handle requests for documentation, billing, and payments that flood your office every year.
Customer Care & Retention
We know students are your most important asset. Windham drives student success with student contact center services that educate, communicate, support, mediate, and consult. We work in partnership with your staff to address the objectives and requirements of your institution. Then, we customize your program for your business office, registrars, or financial aid departments to maximize results.
Capabilities include:
- Inbound/Outbound Call Center
Accounts Receivable Management
Windham’s experienced team functions as a seamless extension of your staff with a range of programs designed to handle a variety of student debt, from tuition to parking fines. High touch student services emphasize a “win-win” approach so they can fulfill their financial obligations and pay their debts on time. Our goal is to work with students so they understand their options when it comes to paying their past due accounts.
Capabilities include:
- Portfolio Management
- Delinquency Cures
- Receivables Management
- Student Loan Collections
- Dispute Resolutions
Analytics
Analytics and segmentation modeling are vital to penetrating accounts efficiently and successfully. Windham uses proprietary, internally developed segmentation modeling to accurately direct accounts to their appropriate treatment strategies. This targeted approach delivers superior results and shortens the collection cycle to increase your ROI.
Compliance
We take compliance seriously. We monitor calls to ensure we meet regulatory compliance requirements at the state and federal levels and take great care to protect personal identifiable information. We combine these results with focused client and internal performance audits to enhance our training curriculum and quality of service. As a result of our efforts, our higher education attestation audits have resulted in zero negative findings for more than a decade.