Our custom-built outsourcing programs help physicians and hospitals enhance the patient experience across the entire lifecycle to tackle the most important business and retention challenges. With a focus on compliance centered around a compassionate contact approach, our HIPAA-compliant call center and recovery solutions help reduce costs while improving operational efficiency.
Windham’s revenue lifecycle management approach has been refined from over 35 years of successful collections and recovery experience. Our recovery programs not only help you increase your revenue, but we reduce costs while improving patient satisfaction. Our sustainable, flexible processes focus on operational improvements that enhance efficiency and the profitability of your receivables.
Increased out-of-pocket expenses paired with complicated statements can slow down payments and lead to more write-offs. Windham’s self-pay services work with patients to not only resolve today’s past due payments, but to help patients understand their statements, obligations, and repayment options to prevent tomorrow’s delinquencies.
Our solutions are custom-built to address your business challenges, not someone else’s. Our self-pay services and capabilities include:
Our insurance follow up services provide quick cash flow for your physician group or facility while simplifying and cleaning up your portfolio of unresolved accounts. Our team of experienced and highly-trained claims specialists work with insurance companies and patients to:
Our client portal gives you access to your accounts, so you can view claim statuses and progress at any time.
Windham builds customized solutions based on an analysis and understanding of each client’s recovery objectives and patient mix to produce results in a timely and effective manner while retaining the goodwill of the patient.