Healthcare
Reduce costs, retain members and patients
Windham can provide the effective support your members and patients expect, as well as the revenue cycle management solutions you rely on. From small practices to large hospital systems and healthcare payers, we design customized solutions to:
- Create greater member and patient satisfaction
- Generate higher recovery for both self-pay and insurance-paid accounts
- Increase patient and provider lifetime value
- Decrease costs to serve
- Improve your reputation and government ratings
- Identify and address friction points that lead to churn and delinquency
Learn About Windham's Solutions for Payers Learn About Windhams Solutions for Providers
Customer Care and Retention
Our dedicated healthcare teams can help you to deliver high-quality, multi-channel customer service that delights members and patients while streamlining efficiencies.
Accounts Receivable Management
Windham’s revenue cycle management solutions balance delinquency recovery with the highest quality service and compliance possible. Whether we are working to reconcile overpayments on behalf of a payer organization or helping providers reduce the number of outstanding self-pay accounts, Windham uses its healthcare expertise and patient-first attitude to deliver a positive experience and outcome for all.
Analytics
Segmentation modeling and analytics are vital to penetrating accounts efficiently and successfully. Windham uses proprietary, internally developed segmentation modeling to accurately direct accounts to their appropriate treatment strategies. This targeted approach delivers superior results and shortens the collection cycle to increase your ROI.
Compliance
Windham takes compliance seriously. We monitor calls to ensure we meet regulatory compliance requirements at the state and federal levels and take great care to protect personal identifiable information. We combine these results with focused client and internal performance audits to enhance our training curriculum and quality of service.
Our work with government entities requiring heightened security protocols and compliance management enables us to provide the same unyielding and comprehensive compliance initiatives to all of our clients.
We are compliant with all applicable federal and state regulations, including:
- Health Insurance Portability and Accountability Act (HIPAA)
- Fair Debt Collection Practices Act (FDCPA)
- Gramm-Leach-Bliley Act
- Fair Credit Reporting Act (FCRA)
- Telephone Consumer Protection Act (TCPA)
- Federal Trade Commission’s Red Flags Rule
Windham is certified for Payment Card Industry Data Security Standard (PCI DSS) v3.2. The attestation of certification (AOC) was issued by an authorized Third-Party Assessor and a Qualified Security Company (QSC), certified by the PCI Security Standards Council.
We also hold SSAE 16 certified and are compliant with the Federal Information Security Management Act (FISMA). The Act is supported through additional standards of practices outlined within National Institute of Standards and Technology (NIST).