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Case Study: Student Call Center Solution Hits 93% Call-Service Level

This U.S. state university needed a student call center solution to better manage an escalating number of calls from students and parents to its Admissions, Financial Aid, Cash Management, and Business offices. Windham’s expertise streamlined student enrollment, paperwork completion and financial payments, thus boosting student and parent satisfaction as well as graduation rates while saving the client money. Download our case study to find out how.

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Making the Switch from a Reactive to a Proactive Call Center

The days of resolving an issue and being declared a customer service hero are long gone. Today’s customers know their worth and expect more for their dollar. Download our 12-page ebook and start building a stronger, more efficient and proactive call center that delivers on your customers’ wants.

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