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Building Effective Call Centers: Four Components for Success

A high-quality, truly effective call center does more than just answer customer questions and resolve complaints. When properly managed, your call center can help drive profitability and customer retention. Regardless of whether you plan to service your call center in-house or outsource, there are four essential components you must consider if you want to achieve strong results and satisfy customers.…
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3 Tips for More Effective Student Loan Exit Counseling

With the end of the academic year here, seniors across the country are juggling finals, graduation plans, and looking toward the next chapter of their lives. In the middle of this busy time, students have another major responsibility to tackle: student loan exit counseling. The Department of Education mandates exit counseling for all federal borrowers, but all too often the…
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Accounts Receivable Outsourcing: Validating Promises and Establishing Trust

If you haven’t read part one or part two of this series, please make sure to check them out. During the sales process, vendors make a lot of promises. Most of the time, vendors are genuine with their claims, but companies should still do their due diligence in verifying the accuracy of these promises. Companies that don’t will often run into last-minute…
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Accounts Receivable Outsourcing: Aligning Priorities and Goals

If you haven’t checked out part one of this three-part series, we suggest you hop over there, too. Once you know what you need and what you want to achieve with your accounts receivable outsourcing program, it’s time to start searching and qualifying like-minded and compatible outsourcing partners.  For the best outcomes, you want to identify best practices, align your…
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NOPLG Recap: ACA Changes a Top Concern for Healthcare Payers

April once again brought Windham to the National Other Party Liability Group (NOPLG) Conference, hosted in sunny Scottsdale, AZ. A top concern among healthcare payer leaders this year was, of course, the impact of big changes to the Affordable Care Act (ACA) made late last year. Though payers braced themselves over the winter for the changes, now with 2018 fully…
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