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Now you can have both.

With Windham’s intelligent, customer-first approach to customer service and debt recovery.

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guide
Download a free guide to maximizing recovery of workers’ comp premiums and deductibles.

The Windham Difference:

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Extensive insurance industry experience With 33 years of debt-collection experience and 28 years in insurance collections, Windham is an industry leader and has worked with 80 insurance companies in multiple states.

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Customized reports, metrics, and reporting schedules We can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.

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Consultative assessment We analyze your data to help you identify upstream causes to downstream problems and recommend solutions.

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Four U.S.-based call centers serving four time zones We provide the coverage you need to find and connect with your customers and debtors.

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Flexible, scalable portfolio management From handling overflow calls to providing complete call center solutions, Windham is an extension of your company and brand to your customers.

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Knowledgeable, tenured staff Our Account Specialists and representatives are well trained and experienced in handling workers’ compensation accounts and collections as well as complex business interactions.

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Customer-Focused, First-Party and
Third Party Account Servicing

First Party BPO Call Center ServicesCustomer-centric contact services to serve, retain and grow your customer base and revenue.

Issues requiring escalation are routed back to you through our secure portal

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Flexible and scalable according to your needs

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Competitive pricing – no start up or monthly maintenance fees

Third Party Collection Services for Delinquent Accounts
Windham works one-on-one with your customers to help them understand what they owe and why, increasing your payment recovery and protecting your brand.

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Customer-first, respectful, intelligent approach to collections

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Specialized recovery team trained in Workers’ Compensation recovery

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Standard and customizable reporting

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Compliance with:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Debt Collection Practices Act
  • Financial Services Modernization Act (Gramm-Leach-Bliley Act)
  • Electronic Signature in Global and National Commerce Act (E-Sign Act)
  • Electronic Communications Privacy Act
  • Privacy Act of 1974
  • Federal Trade Commission’s Red Flag Rule