Now you can have both.
With Windham’s intelligent, customer-first approach to customer service and debt recovery.
- Protect your company’s name, brand, and image We know every call is important, and it needs to reflect positively on your business.
- Increase customer knowledge and satisfaction Sometimes, the biggest obstacle to payment is confusion about the bill. We help customers understand the invoice and pay it faster with ease.
- Provide upstream solutions to minimize loss of customers and revenue We help you prevent problems before they occur with a closed-loop analysis of the drivers of delinquency.
- Maximize recovery of unpaid premiums and deductibles Our people-first and customer-based strategies dramatically improve clients’ revenue and cash flow.
- Ensure your compliance with all current laws, regulations, privacy requirements, and codes of ethics Windham’s commitment to comprehensive, current compliance is second-to-none.
Download a free guide to maximizing recovery of workers’ comp premiums and deductibles.
The Windham Difference:
Extensive insurance industry experience With 33 years of debt-collection experience and 28 years in insurance collections, Windham is an industry leader and has worked with 80 insurance companies in multiple states.
Customized reports, metrics, and reporting schedules We can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.
Consultative assessment We analyze your data to help you identify upstream causes to downstream problems and recommend solutions.
Four U.S.-based call centers serving four time zones We provide the coverage you need to find and connect with your customers and debtors.
Flexible, scalable portfolio management From handling overflow calls to providing complete call center solutions, Windham is an extension of your company and brand to your customers.
Knowledgeable, tenured staff Our Account Specialists and representatives are well trained and experienced in handling workers’ compensation accounts and collections as well as complex business interactions.
Customer-Focused, First-Party and
Third Party Account Servicing
First Party BPO Call Center ServicesCustomer-centric contact services to serve, retain and grow your customer base and revenue.
Issues requiring escalation are routed back to you through our secure portal
Flexible and scalable according to your needs
Competitive pricing – no start up or monthly maintenance fees
Third Party Collection Services for Delinquent Accounts
Windham works one-on-one with your customers to help them understand what they owe and why, increasing your payment recovery and protecting your brand.
Customer-first, respectful, intelligent approach to collections
Specialized recovery team trained in Workers’ Compensation recovery
Standard and customizable reporting
- Health Insurance Portability and Accountability Act (HIPAA)
- Fair Debt Collection Practices Act
- Financial Services Modernization Act (Gramm-Leach-Bliley Act)
- Electronic Signature in Global and National Commerce Act (E-Sign Act)
- Electronic Communications Privacy Act
- Privacy Act of 1974
- Federal Trade Commission’s Red Flag Rule