When your students succeed, you succeed…

Outsourcing Inbound and Outbound Call Center Services
gives your Team More Resources and makes Economic Sense.

Experienced call support partners can handle a variety of important tasks without the big expense of adding on to the school’s payroll and IT expenses.

 

Our customized call center services are designed to your school’s unique needs.  And our programs are flexible – inbound, outbound, overflow, part-time or full-time basis, 24/7, 365-days a year.

 

We’ve been working with schools like yours for more than 30 years. Learn more about these services and how they can help you in our free downloadable guide:

Moving the Needle in Student Success – Outsourcing Inbound & Outbound Call Center Services.
Download Guide

Our experienced, knowledgeable team becomes a direct extension of your office.

Founded in 1982, Windham has more than 30 years’ experience in serving Higher Education clients. We’ll work closely with you to develop a detailed, customized plan based on your key outcomes and train our Account Specialists in your school’s policies and culture.  Windham has been a U.S. Government contractor since 1995 and a U.S. Department of Education vendor since 2009. We’re Title IV and FERPA compliant and are fully compliant with all current laws and regulations.

guide-cover-moving-the-needle

“Windham’s call center services allow Central State to provide enhanced, data-driven customer service to our students and their families while realizing cost savings. Windham’s knowledgeable representatives and service flexibility allowed us to design a customized program that specifically fit our needs and business challenges for the best support of our inbound calls to multiple offices across our campus.”

– Sonia S., Central State University

Customized Inbound and Outbound Call Center Solutions.

  • Enrollment Management
  • Registrar Office
  • Financial Aid
  • Business Office
  • Calls/Text Messaging
  • Revenue Recovery Solutions

Overflow. Part-Time. Full-Time.

  • Four, U.S.-based call centers covering all U.S. time zones
  • Consultative analysis
  • Leading-edge, call center technology
  • Fully customizable, individualized solutions
  • Department of Education vendor
    since 2009
  • Authorized vendor for the U.S. Government since 1995
  • Established in 1982
  • Title IV and FERPA Compliant

Windham can partner with your school for:

Enrollment
Management

Calls/Text
Messaging

Registrar
Functions

Financial
Aid

Business Office
Functions

Revenue
Recovery

Windham has more than 30 years’ experience in serving the Higher Education sector. We’ll work with you to develop a detailed plan based on your key outcomes and train our experienced, knowledgeable Account Specialists in your school’s unique
policies and culture.

Compliance Initiatives You Can Trust:

  • HIPAA
  • FDCPA
  • Gramm-Leach-Bliley Act
  • Fair Credit Reporting Act
  • PCI
  • FISMA
  • TCPA