We know that the success of your institution depends on your ability to reduce receivables, prevent delinquencies, successfully recover past due accounts, and minimize write-offs. At Windham, our processes are designed to address all of these areas by utilizing a strong process aptitude enabled by current technologies, to significantly increase recoveries and process efficiencies while driving down cost. We also continually analyze and investigate root causes to offer resolutions that drive high yield account reconciliations.
Permeating our solution processes is Windham’s compliance program, which is built on three key elements: (1) policies and procedures, (2) training, and (3) monitoring and corrective action. With our finger firmly on the pulse of industry changes and trends, we are constantly moving in step with the regulatory groups and organizations in support of your business goals and objectives. And for data security, we check all the boxes by being compliant/validated with ISO, FISMA, Payment Card Industry (PCI), NIST and COBIT.
At Windham, we know that the service your customers receive is absolutely critical to your business success. Every customer on every call is provided courtesy, respect, and patience while we improve the customer experience by reducing hold times, focusing on one-call resolution, and identifying revenue growth/loss mitigation opportunities. Higher recoveries and happy customers; it’s a win-win.