It can be challenging in today’s economic climate to drive improvements in DSO and aging while balancing the need to improve customer satisfaction and loyalty. Often the 80/20 rule in your portfolio creates an imbalance in the allocation of resources and costs against larger, more strategic customers, making advancements in aging, dispute resolution, and cash recoveries more difficult to obtain. Our services are developed from over 34 years of accounts receivable management experience with a focus on higher efficiency processes and exceptional customer care. We help you overcome challenges while driving improved revenues and higher customer satisfaction.
Working with you, Windham acts as a true extension of your customer service, credit, and accounts receivable groups by providing a dedicated portfolio servicing team knowledgeable on your company’s policies and procedures. We enable a disciplined account management and accounts receivable process by capturing customer insights to determine root causes for “drivers of delinquency.” We also provide closed loop analysis to drive the resolution process and shape best practices from information learned across your business.