Our Windham team of business professionals can act as a true extension of your customer service, credit, and accounts receivable teams to reduce your costs and improve outcomes.
It can be challenging in today’s economic climate to drive improvements in DSO and Aging Results while balancing the need to improve customer loyalty. Often the 80/20 rule in your portfolio creates an imbalance in the allocation of resource and cost against larger more strategic customers which makes advancements in aging, dispute resolution and cash recoveries more difficult to obtain. We can help you balance those challenges to improve your revenue outcomes.
Working with you, Windham acts as a true extension of your customer service, credit and accounts receivable teams by providing a dedicated portfolio servicing team knowledgeable on your company’s policies and procedures. We’ll enable a disciplined account management and accounts receivable process by capturing customer insights to determine root causes for “drivers of delinquency.” We’ll also provide closed loop analysis to drive the resolution process and share best practices and learnings across your business.