Improve Communications and Build Trust in your Brand by Outsourcing Call Centers with Windham.

 

Windham Pros Insurance Services
Download our free brochure about
the role of call center outsourcing for Healthcare Payers.

The Windham Difference:

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Extensive healthcare insurance experience With 33 years of debt-collection experience and 28 years in insurance collections, Windham is an industry leader and has worked with 80 insurance companies in multiple states.

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Customized reports, metrics, and reporting schedules We can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.

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Consultative assessment We analyze your data to help you identify upstream causes to downstream problems and recommend solutions.

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Four U.S.-based call centers serving all U.S. time zones We provide the coverage you need to find and connect with your customers and debtors.

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Flexible, scalable portfolio management From handling overflow calls to providing complete call center solutions, Windham is an extension of your company and brand to your customers.

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Knowledgeable, tenured staff Our Account Specialists and representatives are well trained and experienced in handling all types of insurance accounts and collections as well as complex business interactions.

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Compliance with:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Debt Collection Practices Act
  • Financial Services Modernization Act (Gramm-Leach-Bliley Act)
  • Electronic Signature in Global and National Commerce Act (E-Sign Act)
  • Electronic Communications Privacy Act
  • Privacy Act of 1974
  • Federal Trade Commission’s Red Flag Rule