Outsourced Customer Service Centers
and Revenue Recovery Solutions
Talk to a Windham
Customer Experience Expert
Improve Communications and Build Trust in your Brand by Outsourcing Call Centers with Windham.
Protect your company’s name, brand, and image Windham replicates your brand experience – because we know every call is important, and needs to reflect positively on your business.
41% of patients are not confident in the accurarcy of their bill – Windham can increase customer confidence and satisfaction The key to meeting the increased expectations of your customers is communication. Customers want to be reminded that they are receiving value and best in class service on a regular basis.
Provide upstream solutions to minimize loss of customers and revenue We help you prevent problems before they occur with a closed-loop analysis of the drivers of delinquency.
45% of patients wait at least a month to pay thier bills – Windham can maximize recovery of stranded revenue Our people-first and customer-based strategies dramatically improve clients’ revenue and cash flow.
Ensure compliance with laws, regulations, privacy requirements, and codes of ethics Windham’s commitment to comprehensive, current compliance is second-to-none.
Download our free brochure about
the role of call center outsourcing for Healthcare Payers.
The Windham Difference:
Extensive healthcare insurance experience With 33 years of debt-collection experience and 28 years in insurance collections, Windham is an industry leader and has worked with 80 insurance companies in multiple states.
Customized reports, metrics, and reporting schedules We can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.
Consultative assessment We analyze your data to help you identify upstream causes to downstream problems and recommend solutions.
Four U.S.-based call centers serving all U.S. time zones We provide the coverage you need to find and connect with your customers and debtors.
Flexible, scalable portfolio management From handling overflow calls to providing complete call center solutions, Windham is an extension of your company and brand to your customers.
Knowledgeable, tenured staff Our Account Specialists and representatives are well trained and experienced in handling all types of insurance accounts and collections as well as complex business interactions.
Health Insurance Portability and Accountability Act (HIPAA)