Prevent & Recover Overpayments. Rescue Stranded Revenue Caused by:

Windham Pros Insurance Services
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Change. The new normal.

Add value to your provider network

With Windham, you can strengthen your relationship with your provider network and offer added value by working closely with providers as an extension of their offices to help identify and resolve common coding and billing errors.

Improve member assistance and satisfaction ratings.

Windham’s trained, experienced Account Specialists can help you educate your members about available plan options, eligibility, benefits and costs, leading to better informed members. And, better informed members tend to be happier members, leading to higher satisfaction scores.

The Windham Difference:

Group 3

Extensive insurance industry experience With 33 years of debt collection experience and 28 in insurance collections, Windham is an industry leader.

Group 4

Customized reports, metrics, and reporting schedules We can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.

Group 2

Consultative assessmentWindham analyzes your data to help you identify the root causes of your stranded revenue and recommend solutions.

Group 5

Four U.S.-based call centers serving all U.S. time zones We provide the coverage you need to communicate with your provider network and members when it’s convenient for them, in any part of the country, in any time zone.

Group 1

Flexible, scalable portfolio management Windham becomes an extension of your company and brand to your provider network and members, and we can scale our services to align with your business needs.

Group 6

Knowledgeable, tenured staff Our dedicated Account Specialists are well trained in the business processes and sensitive compliance issues involved in the world of healthcare payers, providers, and members, and we’ll work with and your team to provide additional training specific to your business.

Compliance with:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Debt Collection Practices Act
  • Financial Services Modernization Act (Gramm-Leach-Bliley Act)
  • Electronic Signature in Global and National Commerce Act (E-Sign Act)
  • Electronic Communications Privacy Act
  • Privacy Act of 1974
  • Federal Trade Commission’s Red Flag Rule