• Collection Divisions
• Commercial
• Educational
• Government
• Healthcare
• Retail

• Facebook
• LinkedIn

Healthcare Collections Division

Windham’s HIPAA-compliant Healthcare Collections Division works with healthcare and medical institutions including health systems, hospitals, physician networks, private practices, billing companies, and more. We ensure patient accounts are pursued fairly and consistently, reflecting the public’s high expectation of these institutions.

Windham integrates the expertise of our healthcare collectors with our innovative and unparalleled technology. Because no two institution’s needs are the same, Windham provides custom solutions for any situation by weaving our proven collection methodology with the necessities your institution requires. The following are examples of the numerous technological enhancements we utilize daily that help make Windham a superior healthcare collection agency:

• Centralized mailing/address matching system
• Electronic Data Interchange
• Electronic Skip Tracing
• Autoscribe
• Online FDCPA regulations
• Online national bankruptcy database
• Predictive dialer system
• Customizable reports with frequency capability
• Client portal for full transparency

Healthcare institutions are facing numerous challenges and regulations in which choosing the right agency is not only important, it’s crucial. Healthcare collections, on the whole, are not an area within the industry that are improving. Some of the most recent statistics from the AHA paint the picture:

• Health expenditures as a percentage of gross domestic product now account for 17.6%--up from 13.8% in 2000.
• Over 50.7 million Americans were not insured in 2009.
• Out-of-pocket payments for patients have increased from 202.1 billion in 2000 to 299.3 billion in 2009.
• Insurance premiums for families have increased 131% since 1999.

Coupled with these percentages, it’s easy to see where healthcare is trending.

• 80% of hospitals believe they will have a significant source of bad debt.
• 40% of institutions said patient collection issues were their number one priority.
• 20% have lowering bad debt as a goal.

Windham has extensive healthcare experience and a diverse series of methodologies and tools at our disposal. Our customer service-focused team will assist you in avoiding becoming a part of the status quo. Uncollected healthcare debt continues to grow. Let Windham be the company to help navigate you through the regulations and troubling trends affecting your industry.

Some of the benefits when partnering with Windham:

• Peace of mind regarding compliance
• Multiple contact strategies
• Flexible/customizable solutions
• More responsiveness
• More transparency
• Numerous reporting options
• Diligent follow-up procedures
• Asset location and procedure services
• Availability of litigation services
• Call centers located in three different time zones

Every institution is looking for a way to improve their bottom line. One option is add a million dollars in revenue--another is to decrease costs by $100,000. Both have the same impact, but one is clearly the more achievable and superior option. Let us show you how we can help you achieve the success you want.

Further Information

Fred Lundquist
Executive Vice President, Business Development
380 Main St.
Salem, NH 03079
fred@windhampros.com
 

** all statistics courtesy of American Hospital Association 2010 Health and Hospital Trends