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• Client Web Portal
• Place Accounts
• Workshops
• Capabilities

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Capabilities

In the fast-paced world of collections, it’s never enough to just send letters and hope for the best. In addition to traditional mail and phone contact, Windham collects using:

• Predictive dialer system
• Voice broadcasting system
• Advanced collection software capable of tracking 2 billion accounts
• Automated skip trace waterfall

These tools allow us to accept large volumes of accounts while still working each of them thoroughly.

Services Offered

Windham offers the following services to our clients:

• Locating debtors using the latest skip tracing technology
• Contacting debtors by telephone
• Reporting to the major credit bureaus
• Providing multi-lingual collection services
• Sending demand letters and correspondence
• Finding assets available for payment of debts
• Negotiating and monitoring payment plans
• Complying with Federal and State regulations and client guidelines
• Pursuing legal remedies (with client approval)
• Receiving and transmitting data electronically
• Enabling clients to view and monitor accounts online
• Collecting in all 50 states, Washington D.C., the U.S. Virgin Islands, Guam, Puerto Rico, and internationally
• Designating a dedicated Client Services Representative for each client

Distinguishing Features

• Consumer Advocate on staff
• No offshore calling centers
• Extensive training for all collectors: weeks of new-hire training and ongoing refresher training for established employees
• Bonus incentives for better collection performance
• Specialized collection teams for greater portfolio familiarity