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Maximizing Collections

Windham was built on client service. To recover debts owed to our clients, Windham integrates the expertise of our specialists with innovation and technology to maximize collections.

Responsive Client Service Representatives

All Windham clients have access to our team of client service representatives, or CSRs.  Windham’s CSRs are specially trained to respond to your questions and concerns without forwarding you to another department.  As a result, you receive friendly, prompt service from a knowledgeable professional who is familiar with your institution and your portfolio.  

Custom Reporting: The Information You Need, in the Format You Prefer

To further meet our clients’ needs, Windham is capable of preparing customized reports.  We welcome input to provide our clients with exactly the information they need, in the formats they desire.  Windham’s reports are transmitted electronically, via e-mail or tape files, in hard copy, or by fax, and in multiple formats, including Excel, Text, Access, Word, or PDF.

Tools to Optimize Performance

Listed below are some of the tools our account managers use every day to serve our clients and their debtors:

• @ Client Services, our online client portal
• Silent entry for client monitoring of collection calls
• Automated Clearing House (ACH)
• Autoscribe services
• Bank-to-bank wire transfer
• Centralized mailing system and National Change of Address Database (NCOA)
• Credit Bureau reporting
• Electronic account placements
• Online bankruptcy database
• Online FDCPA regulations
• Predictive dialing telephone system

Further Information

Since 1982, we’ve been turning our clients’ delinquent account portfolios into robust new revenue streams. To talk about what we can do for you, please contact Fred Lundquist using the information below.  No client is too large or too small.

Fred Lundquist
Executive Vice President, Business Development
380 Main St.
Salem, NH 03079
fred@windhampros.com