Windham’s custom AR outsourcing solutions can help you:
With Windham’s Accounts Receivable Services, you can do all of that, and more:
Whether you need a dedicated team of full-time subject matter experts that serve only your customers or just need help with seasonal spikes in call volume, Windham’s experienced Account Specialists become a valuable extension of your business. We work with you to choose the right specialists, those with the experience and soft skills necessary to serve and retain your customers. And we train them extensively in your accounts receivable operations.
We know that every customer and every call are important. The last thing you want to do is alienate your customers while trying to get them to pay their invoices. Windham’s customer-centric approach to AR management respects and values your customers and treats them as an important part of the account resolution process.
Unanswered questions and complex invoices can keep customers from paying. Our Account Specialists educate and inform your customers about their invoices and your process to help them pay faster and with ease. Everything we do is designed to enhance your customer relationships and experience, all while we work to recover more of your outstanding revenue sooner.
Windham’s experienced team, effective tools, and leading-edge technology combine to form a powerful resource that uncovers the root causes of your high DSO and develops effective strategies to eliminate them. We’ll help you understand the upstream reasons for your downstream issues, and we’ll develop a system that identifies the right KPIs to let you measure and manage by outcomes.
With Windham, you can leverage our experienced call center team, operational best practices, and data-driven solutions to reach your customers more effectively and efficiently. Our state-of-the-art telephony, IVR/Reverse IVR system and other tools dramatically eliminate downtime from the account resolution process, allowing us to connect with more of your customers sooner to keep your revenue flowing.
And, every Windham account specialist receives comprehensive training in our customer-first approach to revenue collection as well as compliance with all current laws and regulations governing the servicing of customer accounts and revenue collection.
In 90 days, Windham can turn around your AR operations, increasing your recovery, improving your cash flow, and reducing your reserve requirements.
AR Outsourcing and Portfolio Management Services Customer-centric call center services to serve, retain and grow your customer base and revenue. Issues requiring escalation are routed back to you through our secure portal
Flexible and scalable according to your needs
Stranded Revenue Recovery for Delinquent Accounts
Windham works one-on-one with your customers to help them understand what they owe and why, increasing your payment recovery and protecting your brand.
Customer-first, respectful, intelligent approach to revenue recovery.
Specialized recovery team trained in improving your customer experience while recovering your outstanding revenue.