Is Your AR Strategy Alienating Most of Your Customers?

Connect with all your customers, not just the largest and loudest.

 

Windham’s custom AR outsourcing solutions can help you:


Download our free Guide to the Benefits of AR Outsourcing – with bonus 8-point checklist for choosing an AR partner.


Want to see what we’ve done for companies like yours? Download our aviation industry case study.

Upgrade your AR results in 90 days.

With Windham’s Accounts Receivable Services, you can do all of that, and more:

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Quickly scale with experienced, knowledgeable AR staff

Whether you need a dedicated team of full-time subject matter experts that serve only your customers or just need help with seasonal spikes in call volume, Windham’s experienced Account Specialists become a valuable extension of your business. We work with you to choose the right specialists, those with the experience and soft skills necessary to serve and retain your customers. And we train them extensively in your accounts receivable operations.

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Protect your company’s name, brand, and image

We know that every customer and every call are important. The last thing you want to do is alienate your customers while trying to get them to pay their invoices. Windham’s customer-centric approach to AR management respects and values your customers and treats them as an important part of the account resolution process.

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Increase customer knowledge and satisfaction

Unanswered questions and complex invoices can keep customers from paying. Our Account Specialists educate and inform your customers about their invoices and your process to help them pay faster and with ease. Everything we do is designed to enhance your customer relationships and experience, all while we work to recover more of your outstanding revenue sooner.

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Discover and remove the drivers of delinquency that are affecting your DSO

Windham’s experienced team, effective tools, and leading-edge technology combine to form a powerful resource that uncovers the root causes of your high DSO and develops effective strategies to eliminate them. We’ll help you understand the upstream reasons for your downstream issues, and we’ll develop a system that identifies the right KPIs to let you measure and manage by outcomes.

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Reach your customers more effectively and efficiently

With Windham, you can leverage our experienced call center team, operational best practices, and data-driven solutions to reach your customers more effectively and efficiently. Our state-of-the-art telephony, IVR/Reverse IVR system and other tools dramatically eliminate downtime from the account resolution process, allowing us to connect with more of your customers sooner to keep your revenue flowing.

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Ensure compliance with all current laws and regulations

And, every Windham account specialist receives comprehensive training in our customer-first approach to revenue collection as well as compliance with all current laws and regulations governing the servicing of customer accounts and revenue collection.

Improve your cash flow in 90 days!

In 90 days, Windham can turn around your AR operations, increasing your recovery, improving your cash flow, and reducing your reserve requirements.

The Windham Difference

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Extensive revenue-recovery experienceWith 34 years’ experience in recovering revenue Windham has the expertise you need to help you improve your bottom line.

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Customized reports, metrics, and reporting schedulesWe can customize any report, any process to meet your specific needs, and we can establish a reporting schedule that ensures you have as much information as you need, as often as you need it.

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Consultative assessmentWe analyze your accounts receivable data to help you identify upstream causes to downstream problems and recommend outcome-based solutions.

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Four U.S.-based call centers serving four time zonesWe provide the coverage you need to connect with and retain your customers.

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Flexible, scalable AR portfolio managementFrom handling the calls you don’t have time for to providing complete accounts receivable solutions, Windham is an extension of your company and brand to your customers.

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Knowledgeable, tenured staffOur Account Specialists are experienced in handling complex business interactions and have the soft skills necessary to help you serve and retain your customers. Extensive training in your customer service and accounts receivable operations make them an extension of your business

Customer-Focused Account Servicing

AR Outsourcing and Portfolio Management Services Customer-centric call center services to serve, retain and grow your customer base and revenue. Issues requiring escalation are routed back to you through our secure portal

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Flexible and scalable according to your needs

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Performance-based pricing

Stranded Revenue Recovery for Delinquent Accounts
Windham works one-on-one with your customers to help them understand what they owe and why, increasing your payment recovery and protecting your brand.

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Customer-first, respectful, intelligent approach to revenue recovery.

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Specialized recovery team trained in improving your customer experience while recovering your outstanding revenue.

 

Compliance with:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Debt Collection Practices Act
  • Financial Services Modernization Act (Gramm-Leach-Bliley Act)
  • Electronic Signature in Global and National Commerce Act (E-Sign Act)
  • Electronic Communications Privacy Act
  • Privacy Act of 1974
  • Federal Trade Commission’s Red Flag Rule