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About Windham Professionals

Since 1982, Windham Professionals has been collecting debts for our clients while emphasizing superior results and integrity. We maintain offices across America, we are not a subsidiary of any larger company, and we do not use offshore calling centers.

History

Windham began in 1982 by providing collections for colleges, universities, and guaranty agencies. In 1995, we acquired Trac Associates, expanding our business to include commercial collection services. Then, in early 2005, we acquired Highland, Cross and Associates—a premiere healthcare receivables agency. Windham provides specialized collection services in the educational, commercial, retail, government, and healthcare industries.

Services

Windham’s many different collection techniques enable flexible strategies:

  • Use of state-of-the-art skip tracing techniques
  • Phone contact (automated and live)
  • Multi-lingual collection services
  • Delivery of demand letters and correspondence
  • Specialized collection teams
  • Locating assets available for payment of debts
  • Conducting financial evaluations to determine best repayment option
  • Negotiation and monitoring of payment plans
  • Electronic receipt and transmittal of data
  • Online viewing and monitoring of accounts
  • Ability to collect in all 50 states, Washington D.C., the U.S. Virgin Islands, Guam, Puerto Rico, and foreign countries

Focus on Compliance

Integrity is not a 90% thing. Windham goes to great lengths to ensure that every debtor is treated fairly and respectfully. It’s not just a good collection strategy. It’s not just about complying with laws. It’s the right thing to do.

  • Multiple weeks of training for new hires
  • Collection supervisors silently monitor random calls
  • Consumer advocate on staff
  • Member of ACA International since 1985
  • Specialized team dedicated to compliance
  • Ongoing training for all collectors
  • Collection floor layouts designed to optimize management supervision

“We have been very pleased with [Windham’s] level of services, having all our requests and needs met with friendly diligence. We look forward to many more years working with Windham Professionals.”


University client since 1999

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